FREE SHIPPING ON ALL US & CANADIAN ORDERS ($0.00 USD / $0.00 CAD) | 30-DAY RETURNS | $0.00 RESTOCKING FEE

How much does shipping cost?

Standard shipping is 100% free ($0.00 USD / $0.00 CAD) on all orders delivered across the United States and Canada. There are no minimum spend requirements and no hidden fees at checkout.

What are your order processing and transit timeframes?

• Daily Processing Cutoff Time: 8:00 PM Eastern Standard Time (EST)
• Order Processing Time: 1 to 3 business days (Monday–Friday)
• Estimated Transit / Delivery Time: 5 to 12 business days

*Note: Orders placed after 8:00 PM EST or during weekends/holidays begin processing on the next business day.

How do I track my shipment?

Once your order has been dispatched from our facility, you will receive an automated shipping confirmation email containing your tracking carrier link to monitor delivery progress in real time.

Where are items shipped from?

To provide contemporary fashion and curated apparel at direct-to-consumer value, orders ship directly from specialized international manufacturing partners. Standard customs clearance fees and import tariffs for US and Canadian orders are handled by FF COMMERCE LTD.

What is your return policy?

We offer a 30 calendar day return window starting from the date your order is delivered. Items must be unused, unworn, and in original packaging with all tags attached. We charge zero restocking fees ($0.00).

How do I start a return?

To initiate a return, email customer support at info@ashfordandmain.com with your order number and reason for return. Our team will review your request and reply with authorization and the correct North American return warehouse address.

Who covers return shipping costs?

• Voluntary Returns (Change of Mind): Return shipping charges are the responsibility of the customer.
• Defective, Damaged, or Incorrect Items: Ashford & Main covers or reimburses return shipping costs or provides a prepaid label.

When will I receive my refund?

Once your returned package is delivered to our designated warehouse and inspected, approved refunds are processed within 7 business days back to your original payment method.

Can I change or cancel my order?

If you need to update your shipping address or cancel an order, email info@ashfordandmain.com prior to our daily 8:00 PM EST processing cutoff. Once an order enters fulfillment or dispatch, changes cannot be guaranteed.

Which payment methods do you accept?

All transactions are 256-bit SSL encrypted. We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, and Shop Pay.

Who operates Ashford & Main?

Ashford & Main is commercially operated by FF COMMERCE LTD, a Private Limited Company registered in England and Wales under Companies House number 17398899.

⚠️ IMPORTANT ADDRESS NOTICE: DO NOT SHIP PHYSICAL RETURNS TO UK HQ

Our registered corporate office in London, UK is strictly an administrative facility and CANNOT receive physical product returns.

Unsolicited packages sent to our corporate address will be rejected. All US and Canadian consumer returns must be pre-authorized by emailing customer support at info@ashfordandmain.com to receive official authorization and routing instructions for our designated return warehouse.

Ashford & Main

Commercially Operated by FF COMMERCE LTD (Companies House #17398899)

Support Email: info@ashfordandmain.com | Website: ashfordandmain.com

Support Hours: Monday – Friday: 09:00 – 17:00 (EST) | Saturday & Sunday: Closed

© 2026 Ashford & Main | Commercially Operated by FF COMMERCE LTD (Companies House #17398899) | All Rights Reserved