Refund & Return Policy

Ashford & Main — United States & Canada Consumer Terms | Last Updated: September 2026

At Ashford & Main (commercially operated by FF COMMERCE LTD), your satisfaction is important to us. This policy outlines the conditions for returns, refunds, exchanges, and cancellations for customers residing in the United States and Canada, in full accordance with applicable federal, state, and provincial consumer protection laws.

1. Policy Overview Summary

2. Return Window & Product Conditions

You may request a return within 30 calendar days of receiving your package. To be eligible for a full refund, items must meet the following requirements:

• Item Condition: Products must be unused, unworn, and in their original condition, except for what is reasonably necessary to inspect the item upon arrival.
• Original Packaging: Items must be returned in their original packaging, including all enclosed accessories, documentation, labels, and protective tags.
• Safe Transit Packaging: Items must be securely packaged to prevent damage during transit back to our facility.
• Zero Restocking Fees: We do not charge any restocking fees ($0.00) on returned items.

3. Return Method & Shipping Responsibilities

• Method: Returns are accepted exclusively via tracked postal/courier shipping. Drop-offs at corporate locations are not permitted.
• Voluntary Returns (Change of Mind): Return shipping costs are the responsibility of the customer for standard voluntary returns. We recommend using a trackable shipping service.
• Defective, Damaged, or Incorrect Items: If your item arrives damaged, defective, misdescribed, or incorrect, contact us within 30 days. Ashford & Main will cover or fully reimburse return shipping costs or issue a prepaid return label.

4. Exchanges, Order Modifications & Processing Cutoff

We accept order modifications, exchanges, and cancellations subject to our daily fulfillment schedule:

• Daily Order Cutoff Time: 8:00 PM Eastern Standard Time (EST).
• Address Changes & Modifications: If you need to update your shipping address or adjust your order, contact us immediately at info@ashfordandmain.com before 8:00 PM EST. While we make every effort to accommodate changes, we cannot guarantee modifications once an order has entered processing after the cutoff time.

5. Refund Processing & Inspection Timelines

• Inspection & Refund Approval: Once your return is received at our authorized facility, it will be inspected. Approved refunds are processed within 7 business days.
• Payment Method: Refunds are issued back to the original payment method used at checkout (USD/CAD). Statement posting times may vary depending on your bank or credit card issuer.
• Notification: An automated confirmation email will be sent as soon as your refund has been processed.
• Deductions: If returned items show excessive wear, damage, or missing components beyond reasonable inspection, a partial refund or deduction for loss in value may be applied where permitted by applicable law.

6. Shipping Timelines & Undeliverable Packages

To offer curated collections at direct-value pricing, items ship directly from our international fulfillment hubs. Estimated delivery to US and Canadian destinations is typically 5–12 business days after order processing.

Undeliverable Packages: If a package is returned to sender due to an incorrect address provided by the customer, refusal of delivery, or failure to collect from a local postal depot/pickup point, we reserve the right to charge re-shipping or handling fees.

7. Consumer Protection Rights Notice (US & Canada)

Nothing in this policy limits or excludes your statutory consumer rights under applicable United States Federal Trade Commission (FTC) guidelines, state consumer protection laws, or Canadian federal and provincial consumer protection legislation (including statutory warranties, merchantability, and fair trading practices).

Under these laws, you may be entitled to a replacement, repair, or full refund if a product is defective, unsafe, significantly different from its description, or unfit for its intended purpose. Customers are encouraged to inspect orders within 24 hours of delivery and report any issues promptly to info@ashfordandmain.com.

Company Details & Contact Information