Shipping policy
Shipping & Delivery Policy
Ashford & Main — United States & Canada Shipping Terms | Last Updated: September 2026
At Ashford & Main (commercially operated by FF COMMERCE LTD), we are committed to providing reliable, transparent, and efficient shipping for all our customers across the United States and Canada. Please review our complete delivery terms below before placing an order.
FREE SHIPPING ON ALL US & CANADIAN ORDERS ($0.00 USD / $0.00 CAD) — NO MINIMUM SPEND
1. Scope & Fulfillment Sourcing
This shipping policy applies exclusively to orders delivered to addresses within the United States and Canada. To offer curated products and contemporary styles at direct-value prices, orders are processed and shipped directly from our international fulfillment centers. All shipments to US and Canadian destinations are fully tracked from dispatch to final delivery.
2. Processing & Estimated Delivery Timeframes
| Stage | Schedule & Details |
|---|---|
| Daily Order Cut-off Time | 8:00 PM Eastern Standard Time (EST) |
| Order Processing Time | 1–3 Business Days (Monday–Friday) |
| Estimated Transit / Delivery Time | 5–12 Business Days |
| Shipping Cost | Free ($0.00 USD / $0.00 CAD) |
*Note: Business days are Monday through Friday, excluding public holidays in North America. Orders placed after 8:00 PM EST or during weekends will begin processing on the next business day. Delivery timeframes are estimates and may vary slightly due to carrier delays, severe weather, customs inspection, or regional factors beyond our direct control.
3. Order Tracking & Notifications
Once your order has been packaged and dispatched, you will automatically receive a shipping confirmation email containing your tracking carrier details and a direct tracking link to monitor your package in real time.
4. Address Accuracy & Customs Duties
Customers are responsible for providing complete and accurate shipping details at checkout. If you need to correct your address, please email info@ashfordandmain.com prior to our 8:00 PM EST processing cutoff.
Customs & Taxes: All standard customs duties and import taxes for US and Canadian orders are prepaid or handled by FF COMMERCE LTD, ensuring no hidden import fees upon delivery.
5. Returns, Damaged Items & Delivery Inquiries
If you are not satisfied with your purchase, or if your item arrives damaged or incorrect, please contact us within 30 days of delivery at info@ashfordandmain.com. Our support team will guide you through the return process. For full details, please review our Refund & Return Policy.
⚠️ IMPORTANT ADDRESS NOTICE: DO NOT SHIP PHYSICAL RETURNS TO UK HQ
Our registered corporate office in London, UK is strictly an administrative facility and CANNOT receive or process product returns.
Unsolicited packages sent to our administrative office will be rejected. All US and Canadian consumer returns must be pre-authorized by customer support at info@ashfordandmain.com to receive official authorization and the designated return warehouse address.
Ashford & Main | Customer Support & Corporate Details
Customer Support Email: info@ashfordandmain.com | Website: ashfordandmain.com
Support Hours: Monday – Friday: 09:00 – 17:00 (EST) | Saturday & Sunday: Closed
US/Canada Return Hub Assignment
Ashford & Main Returns
Address provided upon email request
Authorized US/Canada Return Warehouse
(Prior email authorization required)
Parent Operating Entity
FF COMMERCE LTD
Private Limited Company (Ltd), United Kingdom
71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, UK
Companies House Registration Number: 17398899
(Administrative Office — No Returns Accepted)
© 2026 Ashford & Main | Commercially Operated by FF COMMERCE LTD (Companies House #17398899) | All Rights Reserved