Terms of Service

Ashford & Main — United States & Canada Purchase & Service Agreement | Last Updated: September 2026

Welcome to Ashford & Main (accessible via ashfordandmain.com). This website and online storefront are operated commercially under the brand name Ashford & Main by UK-registered entity FF COMMERCE LTD ("we", "us", "our", or "Ashford & Main").

By accessing our website, browsing our catalog, or purchasing products from us, you engage in our "Services" and agree to be bound by the following Terms of Service, together with our Privacy Policy, Shipping Policy, and Refund & Return Policy. These terms apply to all users in the United States and Canada, including browsers, customers, merchants, and content contributors.

1. Online Store Terms & Age Eligibility

By agreeing to these Terms of Service, you represent that you are at least 18 years old or the age of majority in your US state or Canadian province/territory of residence, or that you are of legal age and have given us your consent to allow any of your minor dependents to use this site.

You may not use our products or services for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction (including copyright and trademark laws). You must not transmit any worms, viruses, malware, or code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.

2. Business Identification & Corporate Details

3. Pricing, Product Display & Contract Formation

• Pricing & Currency: Prices displayed on our store are listed in US Dollars ($ USD) or Canadian Dollars ($ CAD) as indicated at checkout. Prices are subject to change without prior notice.
• Product Representation: We make every effort to display the colors, textures, and details of our products accurately. However, we cannot guarantee that your device display will accurately reflect actual product colors.
• Order Acceptance: Receiving an automated order confirmation email does not constitute binding contract acceptance. A binding contract is formed only when your package is dispatched from our fulfillment facility. We reserve the right to limit or cancel quantities per person, household, or order at our discretion.

4. Payment Gateway Security & Billing Accuracy

We accept major payment gateways including Visa, Mastercard, American Express, Apple Pay, Google Pay, and Shop Pay. All transactions are processed using 256-bit SSL encryption under strict PCI-DSS security standards.

You agree to provide current, complete, and accurate purchase and billing information for all orders. If an order is flagged for suspected fraud, unauthorized resale, or billing discrepancies, we reserve the right to cancel the transaction and issue a full refund.

5. Order Processing, Shipping & Daily Cutoff

Shipping, transit times, and return procedures are governed by our dedicated policy pages:

• Daily Order Processing Cutoff: 8:00 PM Eastern Standard Time (EST). Orders placed before cutoff enter processing the same day.
• Estimated Delivery Timeframe: Typically 5–12 business days after processing for US and Canadian addresses.
• Modifications & Address Updates: Requests to update shipping addresses or cancel orders must be sent to info@ashfordandmain.com prior to the 8:00 PM EST cutoff. Modifications cannot be guaranteed once an order has been processed.

6. Prohibited Uses

In addition to other prohibitions set forth in these Terms, you are prohibited from using the website or its content:

• (a) For any unlawful purpose or to solicit others to perform illegal acts;
• (b) To violate US federal, state, Canadian federal, or provincial regulations, rules, or local ordinances;
• (c) To infringe upon or violate our intellectual property rights or those of others;
• (d) To harass, abuse, defame, slander, disparage, intimidate, or discriminate;
• (e) To submit false or misleading information or transmit malicious code/viruses;
• (f) To scrape, crawl, spam, phish, or interfere with security features of the site.

7. Disclaimer of Warranties & Statutory Consumer Protections

Except as expressly stated by us or guaranteed under applicable law, our Services and products are provided "as is" and "as available".

Statutory Protections: Nothing in these Terms excludes, restricts, or modifies any non-waivable statutory rights guaranteed to consumers under US Federal Trade Commission (FTC) regulations, US state consumer protection laws, or Canadian federal/provincial legislation (including statutory warranties of fitness, merchantability, and fair trading practices). Where state or provincial laws prohibit limitations on implied warranties, such limitations apply to the maximum extent permitted by law.

8. Personal Information & Privacy Compliance

Your submission of personal information through the store is governed by our Privacy Policy. We process personal information of US and Canadian customers in full compliance with applicable legislation, including Canada’s PIPEDA, Quebec’s Law 25, and the California CCPA/CPRA.

9. Governing Law & Severability

These Terms of Service and any separate agreements shall be governed by and interpreted in accordance with applicable e-commerce and consumer protection laws, without waiving mandatory consumer protection rights guaranteed in your US state or Canadian province of residence. If any provision is found to be unlawful or unenforceable, that provision shall be severable without affecting the validity of remaining provisions.

Corporate Profile & Contact Details